FAQs

Questions?  Call us at (727) 565-2140

What is Kitemare's Free Shipping policy?

We offer free shipping for all of our kites shipped to the US or Canada.   For all other products, we provide free shipping for most orders over $75.00 to the US. with only a few exceptions.

I just placed an order, what can I expect?

At Kitemare.com, our customers are our highest priority.   We ship your order as soon as we can, within 24 hours.   Shipping usually takes 2-4 days depending on your location.  (within the US)  International orders require longer time for shipment.

I just placed an order, do I get tracking information?

Absolutely!  We email you tracking information as soon as we receive the tracking number from your order.

What if I need my order sooner?

Most products are able to be expedited.  It's best to call and confirm.

What if I need to cancel my order?

If you need to cancel an order for a particular reason, call us immediately!

We do not charge any fees for cancellations if the cancellation request comes before we have packaged to ship. Most orders are shipped the day we receive them.Therefore, we cannot guarantee that your order will be cancelled before shipping.

What if I have a problem with my product?

If you're experiencing any problems, or if you have questions, give us a call.  We are ALWAYS happy to help!  We usually answer the phone, but if you get a voicemail, leave your number and we'll give you a call back.

What is Kitemare's product guarantee?

We offer a 30 day Satisfaction Guarantee for all of our products.  From there, we follow the manufacturer's warranty,  which varies per product.  Best Kites' warranty is a lifetime warranty, fair and reasonable. (which means they cover reasonable wear and tear of your kite for a lifetime of use!).

What if the product arrives damaged?

This is a very rare occurrence, but in the unlikely event damage does occur during shipping, it is the customer's responsibility to notify the shipper and KiteMare.com immediately. It is best if you can inspect the box upon delivery. If there is any damage please ask the driver to document the box arrived damaged. In this event they will also want to inspect the product inside. Make sure you keep all documentation until you are further instructed.

If the damaged item is found after the driver has left your premises, contact the shipper at once:
UPS – 800-742-5877
FedEx - 800-463-3339
US Postal Service – 800-275-8777

In returning an item, what do I do?

It is best if you can secure and repackage the product inside the original packaging and shipping container. If the original packaging is  unavailable, you will need to obtain similar packaging and make every effort to ensure that the product is not damaged during shipping.

Make sure to include all packaging, including any protective wrapping. Please include a copy of the RPA Number’s Issued Return Page. 

Write your RPA number on the box in LARGE large txt next to the shipping address.

Ship the item to:
KiteMare.com
Returns
411 S. Bass Lake Dr.
Vestaburg, MI 48891

Any unauthorized or improperly packaged merchandise will be returned to sender.